Ryanair has moved to ban customers who have received « illegal » refunds for flights they did not take advantage of during the pandemic from traveling with them unless they « settled their outstanding debts ».
Reports have emerged that customers who booked flights with Ryanair during the Covid-19 travel restrictions, and later request a refund through « chargebacks » on their credit card, will not be allowed to fly with the airline again unless they return the money.
A chargeback occurs when a customer requests their credit or debit card company for a refund for a service not provided, and that amount is charged to the retailer’s bank.
The flights in question were not canceled but customers requested a refund as they felt they could not travel due to various travel restrictions across Europe.
An analysis from MoneySavingExpert.com found that « dozens » of customers reported not being allowed to take advantage of flights they had already booked with the airline after receiving refunds via their credit card companies.
Customers were able to book and pay for flights normally and were only alerted to Ryanair refund requests when they attempted to check-in or change a reservation. Ryanair has already offered to refund recent flights if the customer is not willing to have a refund and effectively lift their travel ban.
Ryanair said millions of customers, « who have applied directly to Ryanair for a refund » are not affected by the latest measure, but that customers who have processed refunds through their credit card companies for flights operating on schedule, will have to return the refund in order to fly with them. once again.
A Ryanair spokesperson said: “There is a small minority of passengers who purchased non-refundable tickets on Ryanair flights operating as scheduled during Covid-19 but chose not to travel and then illegally processed chargebacks via their credit card company. « .
“These few passengers will be required to settle their outstanding debts before they are allowed to fly with Ryanair again. This unfortunate limitation applies only to a fraction of Ryanair’s 150 million passengers a year who have chosen to unlawfully violate their reservation agreements with us,” said the speaker.
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